Terms and Conditions – Spin Casino

Version: 1.0  |  Last updated: November 13, 2026

Please read this document carefully before using the Spin Casino platform available at spinjeux.ca. These Terms and Conditions constitute a legally binding agreement between you and Spin Casino. By registering, depositing funds or using any of our services, you confirm that you have read, understood and accepted all of the provisions below. This document should be read together with our Privacy Policy and our Responsible Gambling page, both of which form an integral part of the contractual framework governing your use of the platform.

1. Introduction and Acceptance of Terms

1.1. Scope

These Terms and Conditions (hereinafter the "Terms") apply to all services offered by Spin Casino, including, without limitation, online casino games, promotions, tournaments, loyalty programs and any other feature made available through the spinjeux.ca website or its associated applications. They govern every interaction between the player (hereinafter "You" or the "User") and Spin Casino (hereinafter the "Casino", "We" or "Our").

1.2. Express acceptance

By ticking the relevant box during registration, making a deposit, or continuing to use the services after any update to these Terms, you give your express and irrevocable agreement. If you do not accept any of the provisions of these Terms, you must immediately stop using the services of Spin Casino and close your account in accordance with the procedure described in section 4.

1.3. Changes to the Terms

Spin Casino reserves the right to amend these Terms at any time and without prior notice, in particular to comply with regulatory changes, adapt its services or correct inaccuracies. Any material change will be notified to registered players by email or by a prominent notice displayed on the platform. The date shown at the top of this document reflects the version currently in force. It is your responsibility to review this document regularly.

1.4. Order of precedence

In the event of a conflict between these general Terms and the specific rules of a promotion, tournament or particular game, the specific rules prevail with respect to the activity concerned, unless expressly stated otherwise. The supplementary documents available at /privacy-policy and /responsible-gaming supplement these Terms without replacing them.

2. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

• "Account": the personal, non-transferable account opened by a User on spinjeux.ca, providing access to the services of Spin Casino.
• "Deposit": any sum of real money credited to the Account by the User using an approved payment method.
• "Withdrawal": any transaction by which the User transfers a balance of real funds from their Account to a payment instrument belonging to them.
• "Bonus": any promotional benefit granted by Spin Casino, whether in the form of extra money, free spins, cashback or any other gaming benefit.
• "Wagering requirement": the number of times the amount of a bonus or deposit must be wagered before the associated winnings can be withdrawn.
• "Random Number Generator (RNG)": a certified software system that randomly determines the outcome of each game played on the platform.
• "KYC" (Know Your Customer): the set of identity verification procedures required of the User in order to confirm their identity, age and the legitimacy of their funds.
• "Problem gambling": gambling behaviour likely to cause harm to the User or to third parties, including addiction, financial difficulties or disruption to personal and professional life.
• "Real funds": sums deposited by the User, excluding any bonus credit not yet converted into withdrawable funds.
• "Account currency": the Canadian dollar (CAD), the currency in which all balances, deposits, withdrawals and bonuses on spinjeux.ca are denominated.
• "Services": all features, content, games, promotions and transactions offered on or through spinjeux.ca.
• "Self-exclusion": a voluntary measure by which a User asks to be prevented from accessing the Services for a fixed or indefinite period.

3. Eligibility and Registration

3.1. Eligibility requirements

To open an Account and use the Services of Spin Casino, you must meet all of the following conditions:

• Be at least 18 years old at the time of registration;
• Reside in a jurisdiction where access to online casinos is legally permitted;
• Not be listed on a national, provincial or any similar self-exclusion list imposing a restriction on access to gambling;
• Act on your own behalf and not on behalf of a third party;
• Not be an employee, nor the spouse or an immediate family member of an employee, of Spin Casino or of one of its direct service providers.

Spin Casino reserves the right to refuse any registration request or suspend any Account if the eligibility requirements are not or are no longer met.

3.2. Registration procedure

Opening an Account requires you to provide accurate, complete and up-to-date information, including: your first and last name, a valid email address, your date of birth, your full postal address and your phone number. Any inaccurate or fraudulent information provided at registration is sufficient grounds for immediately closing the Account and cancelling all associated balances and winnings. You are responsible for updating your personal information without delay if it changes, via your Account settings or by contacting customer support at [email protected].

3.3. One Account per User

Each User is permitted to hold only one active Account on spinjeux.ca. Creating multiple accounts, whether under the same identity or under different identities, is strictly prohibited and constitutes a serious breach of these Terms. If multiple accounts are detected, Spin Casino reserves the right to close all the accounts concerned, withhold the associated funds to the extent permitted by law, and permanently refuse access to the platform. Bonuses granted under multiple accounts will be cancelled without compensation.

3.4. Identity verification (KYC)

Spin Casino is required to apply rigorous identity verification procedures in order to prevent fraud, money laundering and access by minors. You may be asked to provide the following documents at any time and without delay:

• A legible copy of an official photo ID (passport, driver's licence, national identity card);
• Recent proof of address (utility bill or bank statement dated within the last three months);
• Proof of ownership of the payment method used (account statement, screenshot of the e-wallet, etc.);
• Any other document reasonably required to confirm your identity or the source of your funds.

Until your KYC file has been fully validated, Spin Casino may temporarily suspend withdrawals or limit access to certain features. Refusal to submit the required documents may result in permanent closure of the Account. The documents submitted are processed in accordance with our Privacy Policy.

3.5. Age verification

Spin Casino takes the prohibition of gambling by minors very seriously. If there is any doubt about a User's age, the Account will be suspended pending verification. Anyone who has provided a false date of birth to access the platform risks immediate closure of their Account and forfeiture of all associated funds and winnings. Parents and legal guardians are encouraged to use parental control software to prevent minors from accessing the platform.

4. Account Management

4.1. Account security

You are solely responsible for the confidentiality of your login credentials (username and password). You undertake never to share this information with a third party and to take all necessary measures to keep it secure. If you suspect unauthorized access to your Account, you must immediately inform Spin Casino at [email protected]. Spin Casino cannot be held liable for losses resulting from unauthorized access to your Account where this is due to your negligence or your failure to comply with these security obligations.

4.2. Account inactivity

An Account is considered inactive when no login or transaction has taken place for a continuous period of 12 months. Spin Casino reserves the right to apply monthly inactivity fees to the remaining balance of an inactive Account, after notifying the User by email. These fees may under no circumstances result in a negative balance. The User may reactivate their Account at any time by logging in and, if necessary, completing the KYC procedure.

4.3. Account closure

You have the right to request closure of your Account at any time by contacting our customer support. Before closure, any remaining balance of real funds will be paid out to the payment method used for the last deposit, subject to full KYC validation. Bonuses not converted into withdrawable funds will be cancelled. Spin Casino also reserves the right to close or suspend any Account in the event of a breach of these Terms, fraudulent activity, or a decision taken as part of a regulatory procedure.

4.4. Personal gambling limits

As part of our commitment to responsible gambling, Users may set personal deposit, wager and loss limits at any time via their Account settings. These limits can be lowered immediately, but any increase or removal of a limit is subject to a cooling-off period of 7 days before it takes effect. For more information, see our Responsible Gambling page.

5. Deposits and Withdrawals

5.1. Accepted payment methods

Spin Casino accepts the following payment methods for Canadian players. All transactions are denominated in Canadian dollars (CAD):

Spin Casino reserves the right to add or remove payment methods without prior notice. The availability of certain methods may vary depending on the User's province of residence.

5.2. Deposits

The minimum deposit amount is $10 CAD. Deposits made by bank card or e-wallet are generally credited to the Account instantly or within a very short time. Spin Casino does not charge fees on deposits, but your bank or payment provider may charge fees for its own services. It is your responsibility to check your provider's fee schedule before making a transaction.

Every deposit must come from an account or payment instrument of which you are the legal holder. Deposits made with funds from illegal activity, a stolen card or an account belonging to a third party are strictly prohibited and will result in immediate closure of the Account and a report to the competent authorities.

5.3. Withdrawals

The minimum withdrawal amount is $20 CAD. Withdrawal requests are reviewed and processed within 24 to 48 business hours of submission, subject to full KYC validation of the Account. Spin Casino applies a 24-hour cooling-off period during which a withdrawal request can be cancelled by the User and the funds credited back to their gaming balance.

Withdrawals are made to the same payment method as that used for the last deposit, up to the amounts deposited via that method. Any excess may be paid out through another method approved by Spin Casino. Weekly and monthly withdrawal limits may apply; these limits are displayed in the Cashier section of your Account and may be changed at the discretion of Spin Casino.

5.4. Transaction verification

Spin Casino reserves the right to delay or block any withdrawal in the following cases: incomplete KYC verification, suspected fraudulent activity, breach of bonus rules, or an ongoing investigation relating to the Account. In such cases, the User will be informed as soon as possible and asked to provide the necessary documents. If the verification confirms there is no irregularity, the withdrawal will be processed at no additional cost.

5.5. Fees and currency conversion

All transactions on spinjeux.ca are carried out in CAD. If your payment method operates in another currency, conversion fees may apply. These fees are your responsibility and Spin Casino accepts no liability for the exchange rates applied by your payment provider.

6. Bonuses and Promotions

6.1. General conditions for awarding bonuses

Spin Casino offers its Users various promotional offers: welcome bonuses, reload bonuses, free spins, loss rebates (cashback), seasonal special offers and a loyalty program. Each promotion is governed by its own specific terms, published on the page of the promotion concerned. These specific terms prevail in the event of a conflict with the general provisions of this section.

Only one bonus may be active on your Account at a time, unless explicitly stated otherwise. Bonuses are reserved for players whose Account is verified and in good standing. Spin Casino reserves the right to modify, suspend or cancel any promotion at any time, without entitling Users who have not yet met the wagering requirements to any compensation.

6.2. Wagering requirements

Every bonus granted is subject to a wagering requirement expressed as a multiple of the bonus amount, the associated deposit, or both. The wagering requirement applicable to each offer is specified in the specific terms of the promotion. For example, a 35x wagering requirement on a $100 CAD bonus means you must wager a total of $3,500 CAD before you can withdraw the winnings from that bonus.

Bets placed on excluded games or games that contribute only partially to wagering will be counted only at the applicable contribution rate. Bets exceeding the maximum amount per round allowed during the wagering period will not be counted and may result in the bonus being cancelled.

6.3. Game contribution to wagering

The different game categories contribute to wagering at the following generally applied rates (the exact rates for each promotion are specified in the specific terms):

• Slots: standard contribution, generally 100%;
• Table games (blackjack, roulette, baccarat): reduced contribution, generally between 10% and 20%;
• Video poker: reduced contribution, generally between 10% and 20%;
• Live casino: contribution varies by game, between 0% and 20%;
• Expressly excluded games: 0% — the list of excluded games can be found in the specific terms of each promotion.

6.4. Bonus usage deadlines

Any unused bonus and any wagering not completed within the allotted time (specified in the promotion terms, generally 30 days from the date the bonus is granted) will be automatically cancelled. The associated winnings will also be removed. It is the User's responsibility to monitor the expiry date of their bonuses via the My Bonuses section of their Account.

6.5. Maximum bet during wagering

During the wagering period of a bonus, the maximum bet allowed per round or per game is specified in the specific terms of each promotion. Failure to comply with this limit may result in the cancellation of the bonus and associated winnings, regardless of wagering status. This rule is intended to protect the integrity of the promotional system and fairness between players.

6.6. Bonus abuse and non-compliant behaviour

Any attempt to manipulate bonus terms, engage in promotion arbitrage or behave in a way intended to gain an undue advantage from the promotional system is strictly prohibited. Spin Casino reserves the right to cancel bonuses, recover winnings obtained in a non-compliant manner and close the Account of any User found guilty of such practice. Decisions made in this context are final, subject to the dispute procedure described in section 11.

7. Games and Fair Play

7.1. Random Number Generator (RNG)

All games available on spinjeux.ca use a Random Number Generator (RNG) certified by independent testing laboratories recognized in the iGaming industry. This system ensures that every game result is entirely random, independent of previous or subsequent games, and not influenced by the Casino or anyone else. Certification reports are available on request from our compliance department at [email protected].

The theoretical return-to-player rates (RTP) of each game are shown in the detailed information for the game concerned. These rates are calculated over a very large number of games and do not guarantee results in any individual session.

7.2. Malfunctions and errors

In the event of a technical malfunction, software error or network failure affecting the course of a game, Spin Casino reserves the right to declare the game void and refund the bets placed. No payment will be made for winnings resulting from a proven malfunction, whether due to the software, the interface or a game configuration error. Spin Casino cannot be held liable for loss of connection occurring on the User's side.

If a game is interrupted before its normal conclusion, the bet will either be refunded or the game will resume from the point where it stopped, depending on the nature of the malfunction and the technical capabilities of the platform. Any claim relating to a malfunction must be submitted within 72 hours of the incident.

7.3. Prohibition of bots and automated software

The use of bots, automated assistance software, gambling artificial intelligence, scripts or any other tool designed to automate gaming decisions is strictly prohibited on spinjeux.ca. Any detection of such behaviour will result in immediate suspension of the Account, cancellation of all winnings made during the alleged period of use and the opening of an investigation. Decisions taken at the end of this investigation are final.

7.4. Player conduct

Users undertake to behave respectfully and fairly towards other players and the staff of Spin Casino, particularly in live gaming environments. Any abusive, threatening, harassing or discriminatory behaviour, whether directed at other players or members of our team, is grounds for suspension or closure of the Account. Collusion between players, game rigging or any other form of game manipulation is also strictly prohibited.

7.5. Player responsibility

You are solely responsible for ensuring that access to online gambling is legal in your jurisdiction of residence before using the Services. Spin Casino does not guarantee the legality of its services in all jurisdictions. Access from an unauthorized geographic area is entirely at your own risk.

8. Tournaments and Lotteries

8.1. Tournament participation

Spin Casino occasionally organizes game tournaments in which eligible Users may participate. Each tournament is governed by specific rules published before the start of the event, specifying in particular: the participating games, the duration, the ranking criteria, the prize structure and the wagering requirements applicable to rewards. Participating in a tournament implies full acceptance of the rules of that tournament.

In the event of a tie between two or more participants, the ranking will be decided according to the criterion specified in the tournament rules (generally the date and time at which the score was first reached). Spin Casino reserves the right to cancel or modify a tournament in exceptional circumstances, in which case participants will be refunded any entry fee.

8.2. Awarding of prizes

Tournament prizes may take the form of bonus funds, free spins or real funds, depending on the specific terms of the event. Prizes in the form of bonuses are subject to the wagering requirements described in section 6. Real-fund prizes are credited directly to the withdrawable balance of the winner's Account. Spin Casino reserves the right to request additional identity verification before awarding any prize of significant value.

9. Intellectual Property

9.1. Rights reserved

All content available on spinjeux.ca — including, without limitation, software, graphics, logos, texts, images, sounds, animations, databases and the overall architecture of the site — is protected by intellectual property law and remains the exclusive property of Spin Casino or its licensors. Nothing in these Terms grants you any ownership right over these elements.

9.2. Authorized use

Spin Casino grants you a personal, non-exclusive, non-transferable and revocable licence, strictly limited to using the platform for personal entertainment and in accordance with these Terms. Any reproduction, distribution, modification, reverse engineering, decompilation or commercial exploitation of the platform's content without the prior written permission of Spin Casino is strictly prohibited and may give rise to civil and criminal proceedings.

The trademarks, brand names and logos of Spin Casino may not be used for any commercial purpose without express written permission. Any violation found will be dealt with as rigorously as applicable law permits.

10. Limitation of Liability

10.1. Disclaimer of warranties

The Services of Spin Casino are provided "as is" and "as available", without warranty of any kind, express or implied. Spin Casino does not guarantee that the platform will be available without interruption, error-free, secure, or that it will meet your specific requirements. Service interruptions may occur for reasons of maintenance, updates or force majeure.

10.2. Limitation of damages

To the fullest extent permitted by applicable law, Spin Casino, its officers, employees, partners and service providers cannot be held liable for any indirect, incidental, special, punitive or consequential damages, including loss of revenue, data or business opportunities, arising from the use of or inability to use the Services, even if Spin Casino has been advised of the possibility of such damages.

The total liability of Spin Casino to you, for any cause of action and regardless of the form of the claim, will in any event be limited to the amount of real funds deposited into your Account during the six (6) months preceding the event giving rise to the claim.

10.3. Force majeure events

Spin Casino cannot be held liable for any delay, interruption or failure to perform its obligations resulting from events beyond its reasonable control, such as natural disasters, large-scale cyberattacks, network infrastructure failures, government decisions or any other circumstance akin to force majeure. In such cases, Spin Casino will endeavour to restore its services as soon as possible.

10.4. Links to third-party sites

The platform may contain links to third-party websites for informational purposes. Spin Casino is not responsible for the content, privacy practices or services offered by these third-party sites. Access to third-party sites is at your own risk.

11. Dispute Resolution

11.1. Internal complaints procedure

Any dispute, disagreement or complaint relating to the use of the Services of Spin Casino must first be submitted to our customer support team, which will endeavour to resolve it within a reasonable time. You may submit your complaint by email to [email protected], stating your username, a detailed description of the problem, the dates and amounts involved, and any relevant supporting documents.

Upon receipt of your complaint, Spin Casino will send you an acknowledgement within 48 business hours. A full response will be provided within a maximum of 14 business days. If the deadline needs to be extended due to the complexity of the matter, you will be informed along with an estimate of the additional time required.

11.2. Escalation of the complaint

If you are not satisfied with the response provided by our support team, you may request that your complaint be escalated to our compliance team, which can be reached at [email protected]. This team will review the matter independently and issue a reasoned decision within 28 business days of receiving the escalation request.

11.3. Alternative dispute resolution (ADR)

If the dispute cannot be satisfactorily resolved internally, you may turn to an accredited alternative dispute resolution body in the iGaming sector. The contact details of the competent ADR body will be provided on request by our compliance team. Spin Casino undertakes to cooperate fully with any ADR process initiated in good faith.

11.4. Governing law and jurisdiction

These Terms are governed by and interpreted in accordance with the laws applicable in the User's jurisdiction of residence, to the extent required by applicable local law. Any legal proceedings must be brought before the competent courts of the User's jurisdiction of residence, unless an express agreement provides for another competent jurisdiction. In any event, the official language of any proceedings will be French or English, according to the applicable rules of procedure.

11.5. Limitation period

Any claim or legal action relating to the use of the Services must be brought within one (1) year from the date on which the facts giving rise to the claim occurred or should reasonably have been known to the User. After this period, any claim will be inadmissible, to the extent permitted by applicable law.

12. Health and Safety

12.1. Data and transaction security

Spin Casino implements technical and organizational security measures in line with industry standards to protect your personal and financial data. All data transmissions between your device and our servers are encrypted using the 256-bit SSL/TLS protocol. Your payment information is not stored directly on our servers: it is processed by PCI DSS-certified payment providers. For more information on how your data is protected, see our Privacy Policy.

12.2. Anti-money laundering (AML)

Spin Casino is fully committed to combating money laundering and the financing of illegal activities. To this end, we apply strict procedures for monitoring transactions, verifying identity and reporting any suspicious activity to the competent authorities. Any User whose transactions show unusual characteristics may be subject to enhanced checks, without this constituting an accusation. Refusal to cooperate with these checks may result in suspension or closure of the Account.

13. Responsible Gambling

13.1. Our commitment

Spin Casino regards the promotion of responsible gambling as a fundamental obligation, not a mere formality. We recognize that gambling, while entertaining for the majority of players, can become problematic for some individuals. Our goal is to provide a safe, transparent and controllable gaming environment by giving you a comprehensive set of gambling management tools.

13.2. Available tools

Via your Account settings, you can activate the following tools at any time:

• Deposit limits (daily, weekly, monthly);
• Loss limits to control your maximum losses over a given period;
• Wager limits per round or per session;
• Session time limits with automatic reminders;
• Temporary gambling break (from 24 hours to 6 weeks);
• Self-exclusion for a fixed period (from 1 month to 5 years) or indefinitely.

Self-exclusion takes effect immediately and cannot be lifted before the chosen period expires. Spin Casino undertakes to process any self-exclusion request with the utmost diligence. For any urgent request, contact us at [email protected].

13.3. Problem gambling help resources

If you or someone close to you is affected by problem gambling, the following organizations offer free and confidential help:

• Jeu : Aide et référence (Quebec) — Phone: 1-800-461-0140 (24/7)
• Responsible Gambling Council (RGC) — Website: responsiblegambling.org
• CAMH – Centre for Addiction and Mental Health — Phone: 1-800-463-2338
• Gamblers Anonymous Canada — Website: gamblersanonymous.org
• Gam-Anon (family support) — Website: gam-anon.org
• Alberta Problem Gambling Helpline — Phone: 1-866-461-1259
• British Columbia Problem Gambling Helpline — Phone: 1-888-795-6111

For complete information on our responsible gambling tools, our self-exclusion policies and the help resources available in Canada, please visit our dedicated page: Responsible Gambling.

14. Miscellaneous Provisions

14.1. Entire agreement

These Terms, together with the Privacy Policy and the Responsible Gambling page, constitute the entire agreement between you and Spin Casino regarding the use of the Services. They replace any prior agreement, communication or representation, oral or written, on the same subject. No verbal or written statement by an employee or representative of Spin Casino can modify these Terms, unless it is formalized in writing and published on spinjeux.ca.

14.2. Severability

If any provision of these Terms is held to be void, invalid or unenforceable by a competent court, that provision will be deemed not written to the extent strictly necessary, without affecting the validity and enforceability of the other provisions, which will remain in full force. The parties undertake to replace any invalidated provision with a valid provision as close as possible to the original intent.

14.3. Waiver

The failure of Spin Casino to exercise, or any delay in exercising, a right or remedy provided for in these Terms shall not be construed as a waiver of that right or remedy. Any waiver of a provision must be formalized in writing in order to be enforceable.

14.4. Assignment

You may not assign, transfer or sublicense your rights or obligations under these Terms without the prior written consent of Spin Casino. Spin Casino may assign its rights and obligations to any successor or acquirer in connection with a restructuring, merger or acquisition, without affecting the rights of Users.

14.5. Official communications

Any official communication from Spin Casino will be sent to the email address associated with your Account. It is your responsibility to keep this address up to date and to check your messages regularly. Communications sent by Spin Casino to the email address registered on your Account will be deemed received within 24 hours of being sent. To contact our team:

• General support: [email protected]
• Privacy and data protection: [email protected]
• Compliance and escalated complaints: [email protected]

14.6. Language of the contract

These Terms are written in French. If they are translated into another language for information purposes, the French version prevails in the event of any discrepancy in interpretation. Spin Casino undertakes to maintain an up-to-date French version accessible on spinjeux.ca.

14.7. Frequently asked questions (FAQ)

Q1: Can I open an account if I am 17 and turn 18 next month?
No. The minimum required age is 18 full years at the time of registration. Any attempt to register before reaching the legal age is a breach of these Terms and will result in closure of the Account.

Q2: How long does it take for my withdrawal to be processed?
Withdrawal requests are reviewed within 24 to 48 business hours. The actual time for receiving the funds then depends on the payment method chosen: e-wallets are generally the fastest (under 24 hours), while bank transfers can take up to 7 business days.

Q3: What happens if I lose my connection during a game?
If you are disconnected, the system saves the state of your game. When you reconnect, you can generally resume the game where you left off. If the game cannot be resumed, your bet will be refunded in accordance with section 7.2 of these Terms.

Q4: Can I withdraw my bonus funds directly?
No. Bonus funds must meet the applicable wagering requirement before they can be withdrawn. Only real funds and winnings from completed wagering are withdrawable. The precise conditions are detailed in the terms of each promotion.

Q5: How can I complain if I am not satisfied with a decision?
First contact our customer support at [email protected]. If your complaint is not resolved to your satisfaction, you can escalate it to our compliance team at [email protected], then, if necessary, turn to an accredited alternative dispute resolution (ADR) body, as described in section 11.

Q6: Is my personal information safe on spinjeux.ca?
Yes. We apply robust security measures, including 256-bit SSL/TLS encryption and the use of PCI DSS-certified payment providers. Your data is processed in accordance with our Privacy Policy. You can exercise your rights (access, rectification, deletion) by writing to [email protected].

Q7: What should I do if I think I have a gambling problem?
If you feel that gambling is taking up too much space in your life, we encourage you to use the self-limiting tools available in your Account, and to contact a specialized help organization such as Jeu : Aide et référence at 1-800-461-0140. Full information is available on our Responsible Gambling page.