Responsible Gaming

Version: 1.0  |  Last updated: November 13, 2026

1. Our Commitment

At Spin Casino (spinjeux.ca), we treat responsible gaming as a top priority and a responsibility shared between our platform and each of our players. We do everything we can to provide a safe, transparent and fair gaming environment in which entertainment remains at the heart of the experience.

We are committed to providing practical tools that let every player stay in control of their gaming habits, to training our support team to spot risky behaviour early, and to promptly directing anyone who is struggling to the appropriate help resources available in Canada. This page should be read together with our Terms and Conditions and our Privacy Policy, which set out the rights and obligations of each party.

Our approach rests on four core pillars: prevention, protection, support and transparency. We firmly believe that online gaming should remain an enjoyable leisure activity, not a source of financial or emotional stress. If you feel that gambling is taking up a disproportionate place in your life, we invite you to use the tools described in the following sections or to contact our team directly at [email protected].

2. Recognizing Problem Gambling

Problem gambling can develop gradually and imperceptibly. There is no typical profile: anyone, regardless of age, income level or personal background, can be affected. Becoming aware of the warning signs is the first step toward regaining control.

Ask yourself the following questions honestly. If you answer yes to several of them, we strongly encourage you to seek help:

• Do you gamble with money you can't afford to lose, for example by dipping into your savings or taking on debt to fund your gaming sessions?
• Do you feel the need to wager increasingly larger amounts to get the same feeling of excitement or satisfaction?
• Have you tried unsuccessfully to cut back or stop gambling, or do you feel unable to control how long your sessions last?
• Do you feel irritable, anxious or restless when you try to cut down or interrupt your gambling?
• Do you use gambling as a way to escape personal problems, or feelings of depression, anxiety or loneliness?
• Do you try to win back your losses by gambling again right after a losing session, hoping to "make up" what you lost?
• Have you lied to those close to you — family, friends, employer — about the extent of your gambling or the amounts you've spent?
• Has gambling had a negative impact on your personal relationships, your work situation, your health or your finances?
• Have you ever sought outside financial help — from loved ones or institutions — to cover gambling-related debts?
• Do you think about gambling obsessively, planning your next sessions or mentally replaying past games, even when you're not logged in?

This questionnaire is provided for guidance only and does not constitute a medical diagnosis. If you recognize several of these behaviours in yourself or in someone close to you, we invite you to consult the resources listed in Section 6 of this document.

3. Player Protection Tools

Spin Casino offers its players a range of protection tools, accessible directly from your personal account area. These features are designed to help you stay in control of your gaming activity and can be activated at any time, with no delay and no fees.

3.1. Deposit Limits

You can set deposit limits on a daily, weekly or monthly basis. Once set, a limit can only be increased after a mandatory cooling-off delay of at least 24 hours, to prevent impulsive decisions. By contrast, any request to lower a limit is applied immediately. We recommend setting these limits when you open your account, based on your actual leisure budget rather than your hopes of winning.

3.2. Loss Limits

In addition to deposit limits, you can set loss limits over the same periods (day, week, month). Once the set threshold is reached, no further gaming session can be started for the period concerned. This automatic cap protects you from decisions made in the heat of the moment after a losing streak.

3.3. Playing Time Limits

Session length limits can be configured to cap the total time spent on the platform each day. Reminders can also be activated to alert you when you are nearing the threshold you set yourself. This feature is particularly useful for avoiding prolonged sessions that can impair judgment and encourage compulsive behaviour.

3.4. Cooling-Off Period (Cooling-Off)

If you want to take a break without permanently closing your account, you can activate a cooling-off period of 1, 7 or 30 days. During this period, access to your gaming account is temporarily suspended. You will not receive any promotional communications for the entire duration of the cooling-off period. This period cannot be cancelled before it ends.

3.5. Self-Exclusion

Self-exclusion is a longer-term measure, intended for players who recognize that they have lost control of their gaming habits. By activating this option, access to your account is blocked for a minimum of 6 months, and can extend up to 5 years or be permanent, as you choose. For the entire duration of the self-exclusion:

• your account is immediately deactivated;
• all promotional communications are suspended;
• any request for early reopening will be refused;
• eligible balances may be returned as described in our Terms and Conditions.

To request self-exclusion, contact our support team at [email protected] or use the dedicated section of your personal account area. Your request will be processed as quickly as possible and no later than 24 hours after it is received.

3.6. Reality Check

Reality check messages appear at regular intervals during your active gaming sessions. These notifications remind you how long your current session has lasted, as well as the net balance of your activity (wins or losses since you logged in). You can set how often these alerts appear in your account settings.

4. Tips for Responsible Gaming

Adopting good habits from the start is the best way to make sure gambling remains an enjoyable and well-managed activity. Here are some practical recommendations:

• Set a strict budget: before each session, decide on the maximum amount you're willing to spend and treat it as a leisure expense, just like a night out at the movies or a restaurant.
• Set a time limit: schedule a maximum length for each session and stick to it, even if you're winning.
• Never gamble to win back losses: trying to "make up" losses is one of the most common and most dangerous mistakes. Each session is independent.
• Avoid gambling under the influence of substances: alcohol and certain substances impair judgment and encourage excessive wagers.
• Don't gamble when you're stressed or down: gambling should not be used as a way to escape emotional or financial difficulties.
• Balance gaming with other activities: keep a healthy balance between gambling and your other hobbies, social activities and personal or professional obligations.
• Only use money you can afford: never gamble with borrowed money, or with funds meant to cover essentials such as rent, food or health care.

Remember that casino games are based on chance: no betting system or strategy can guarantee long-term winnings. Past results never influence future results.

5. Protection of Minors

Spin Casino strictly prohibits anyone under 18 years of age from accessing its platform. This age limit applies to all services offered on spinjeux.ca, without exception. At registration, all players must confirm that they are of legal age and may be subject to an identity verification process (KYC) at any time, including before any withdrawal of funds.

If you share your digital environment with children or teenagers, we recommend taking the following precautions:

• Never share your login details with third parties, especially minors;
• Always log out after each gaming session;
• Use parental control software to restrict access to gambling sites on shared devices (for example: Net Nanny, Kaspersky Safe Kids, Google Family Link);
• Immediately report to our team at [email protected] any unauthorized access by a minor that you detect.

Any account whose holder turns out to be a minor will be immediately suspended, and deposited funds will be returned in accordance with our internal procedures and our Terms and Conditions. We reserve the right to request identity documents at any time to confirm a player's age.

6. Help and Support Resources

If you think you may be struggling with a gambling problem, or if you are concerned about the gambling habits of someone close to you, professional and confidential resources are available across Canada. These services are generally free, available 24 hours a day and completely confidential.

For a complete list of resources by province, we invite you to visit the Responsible Gambling Council website at responsiblegambling.org. Additional information on how your personal data is handled when you request help is available in our Privacy Policy.

7. Contact Us

Our support team is available to answer any questions about responsible gaming, activating protection tools or self-exclusion procedures. Don't hesitate to write to us: we are committed to handling every request with discretion, respect and without judgment.

• General support and self-exclusion requests: [email protected]
• Questions about privacy and data protection: [email protected]
• Responsible gaming page: spinjeux.ca/responsible-gaming

If you'd rather not contact us directly, you can also access your account's protection settings from your personal account area, under the "Responsible Gaming" section. All requests received by email concerning self-exclusion or account limits are handled as a priority, within a maximum of 24 hours.

Spin Casino reminds you that gaming should remain fun. If it no longer is, help is available — and it works.